Going for growth: Best practice examples from mutuals in Canada, the USA, and the UK

Released: November 2017

Price (ex. GST): $900 Instil Members / $1,200 non-Members

Contact Tony Schesser at Instil to purchase report:
tony.schesser@instilgroup.com.au

Best Practice Report - Front Page.PNG

Overview: Customer owned banking institutions, the mutuals, around the world are going for growth. They are using a diverse series of strategies and individual programs to better engage with their members and their communities, alongside improving their internal operations. This report examines these various approaches undertaken in the US, the UK, and Canada, focusing on what could work in the Australian context. The 15 examples covered have all been examined with a view towards the specific challenges and opportunities facing Australian customer owned banking institutions.

Purchase this report to find out more about:

  • Chapter 1: What is happening in the US, the UK, and Canadian mutual markets.
  • Chapter 2: Examples of member engagement best practice, from social media to helping members pick the best product.
  • Chapter 3: How mutuals have improved their internal operations, including via project management oversight and cost savings.
  • Chapter 4: A key advantage offered by the mutual model is the ability to collaborate, with this chapter outlining sector level best practice for mutuals overseas.
  • Chapter 5: Learn how mutuals are living up the mutual brand and demonstrating their ethical credentials.
  • Chapter 6: Growth comes with its own risks, with this chapter providing a couple of cautionary tales.


Price (ex. GST): $900 Instil Members / $1,200 non-Members

Contact Tony Schesser at Instil to purchase report:
tony.schesser@instilgroup.com.au